Minister of State for Railways Bilal Azhar Kayani informed the National Assembly on Friday that Pakistan Railways has significantly increased its revenue by outsourcing the commercial management of multiple trains to private contractors.  Responding to questions during question hour, he said that through strategic outsourcing and service enhancements, Pakistan Railways’ revenue rose from Rs. 3.36 billion to Rs. 6.21 billion—an impressive 84.71% increase. 

Kayani said the Railways is undertaking multiple initiatives aimed at improving efficiency, punctuality, profitability, and service quality. “Despite persistent challenges, including aging infrastructure, financial constraints, and external economic conditions, significant progress has been made in modernizing infrastructure and enhancing operational management,” he added.  The minister highlighted the role of public-private partnerships (PPPs) in the improved performance of Pakistan Railways.

“Outsourcing catering services, the renovation of dining cars, and value-added services have led to a noticeable improvement in passenger satisfaction,” he said.  He said the introduction of RABTA—a digital platform for integrated services—and the addition of pay-to-use washrooms as measures that have enhanced customer convenience.  Catering services and renovations were carried out on key trains, including, Hazara Express (11UP/12DN) , Khyber Mail (1UP/2DN), Zakaria Express (25UP/26DN), Tezgam Express (7UP/8DN). 

Kayani also informed about upcoming commercial outsourcing for seven more trains, including Karachi Express, Bahauddin Zakaria Express, Farid Express, Sukkur Express, Mohenjo Daro Passenger, and Rawalpindi Passenger, to further improve efficiency and revenue generation.  Bilal Kayani said complimentary services have been introduced in premium trains such as the Shah Hussain Express, Green Line, and Business Express, enhancing the overall passenger experience. 

“Pakistan Railways’ punctuality rate has improved from 63% in 2019 to 82% in 2025,” he informed the House.  He attributed this 19% increase to better maintenance and operational efficiency, emphasizing Pakistan Railways’ commitment to reliability and service excellence. Digitalization, automation, and e-ticketing have streamlined operations and improved transparency. The introduction of new locomotives and the refurbishment of passenger coaches are other initiatives undertaken in recent years, he added.

Credit: Independent News Pakistan (INP)