The National Database and Registration Authority (NADRA) and K-Electric (KE) in a pioneering strategic partnership, have joined forces to elevate customer experience and service quality through advanced verification services. The NADRA under the agreement signed here on Thursday, will provide data verification and validation services to enable KE for effective and secure verification of its customers. The K-Electric being a country’s leading power utility provider serves a continuously growing customer base of 3.8 million. NADRA’s services will benefit its applicants for new connections, customers seeking to change their name on meters and registered filers looking to link their CNIC numbers with their respective KE account number.

Customers visiting KE service centers will be able to confirm their identity through fingerprint verification while online requests will be processed through a web-based platform. NADRA’s expertise in identity verification will help KE enhance its service delivery and operational effectiveness. The service agreement aims to strengthen security measures, prevent fraud, and enhance regulatory compliance in line with industry standards. This strategic partnership is a testament to NADRA’s commitment and KE’s vision for digitization and will significantly improve quality of service for millions of citizens in Pakistan’s largest commercial hub.

Credit: Independent News Pakistan