The Consumer Protection Court East has ordered Pakistan Post to compensate a petitioner with Rs 13 lakh for negligence and fraud. The petitioner claimed that he had sent important documents abroad on February 16, 2023. However, the documents were returned undelivered on March 21. Despite filing a complaint on the Pakistan Post portal, he received no response. The court found Pakistan Post guilty of negligence and cheating, leading to the significant compensation order. This verdict underscores the accountability expected from national postal services and sets a precedent for consumer rights in Pakistan.
Credit: Independent News Pakistan